Terms & Conditions

Welcome to La Beauté Naturelle. By accessing our website or placing an order with us, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, we kindly ask that you refrain from using our website.

 

1. About Us

La Beauté Naturelle is an Egyptian e-commerce brand specializing in natural hair care products, offering free shipping on all orders across Egypt. These Terms and Conditions govern your use of our website and your relationship with us as a customer.

 

2. Eligibility

By using our website and placing an order, you confirm that you are:

• At least 18 years of age

• Legally capable of entering into a binding agreement

• Providing accurate, current, and complete information during the ordering process

We reserve the right to refuse service to anyone who does not meet these requirements.

 

3. Products & Descriptions

We make every effort to ensure that product descriptions, images, ingredients, and pricing displayed on our website are accurate and up to date. However, we reserve the right to:

• Correct any errors or inaccuracies at any time

• Update product formulations, packaging, or availability without prior notice

• Limit the quantity of any product available for purchase

Product images are for illustrative purposes only. Slight variations in color or packaging may occur.

 

4. Pricing

All prices displayed on our website are listed in Egyptian Pounds (EGP) and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to change prices at any time without prior notice. However, once your order has been confirmed, the price you were charged at the time of purchase will not be altered.

In the event of a pricing error, we will notify you before processing your order and give you the option to proceed at the correct price or cancel your order for a full refund.

 

5. Orders & Confirmation

When you place an order on our website, you are making an offer to purchase the selected products. Your order is not confirmed until you receive an order confirmation message from us via WhatsApp or email.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

• Product unavailability or stock limitations

• Suspected fraudulent activity

• Errors in pricing or product information

• Failure to verify payment

If your order is cancelled, you will be notified promptly and any payment made will be refunded in full.

 

6. Payment

We accept the following payment methods:

• Cash on delivery

• Bank transfer

• InstaPay

• Electronic wallets

All payments must be completed before or upon delivery, depending on the selected payment method. We do not store any payment card information on our servers.

 

7. Shipping & Delivery

La Beauté Naturelle offers free shipping on all orders across Egypt with no minimum order value required.

• Orders are processed within 1–2 business days of confirmation

• Estimated delivery times vary by location, ranging from 2 to 7 business days

• A tracking confirmation will be sent once your order has been dispatched

Please refer to our full Shipping Policy for detailed delivery timeframes by region. We are not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control.

 

8. Returns & Exchanges

Our Returns and Exchange Policy allows you to request a return or exchange within 14 days of receiving your order, subject to the following conditions:

• The product must be unused and in its original condition

• All original packaging and accessories must be intact

• The request must be submitted within the specified timeframe

Returns are accepted for damaged, defective, or incorrectly delivered items. Products that have been opened, used, or tampered with are not eligible for return.

Please refer to our full Returns & Exchange Policy for complete details and instructions.

 

9. Refunds

Approved refunds will be processed within 3 to 7 business days and returned via your preferred method, including bank transfer, InstaPay, or any electronic wallet of your choice.

Refunds will only be issued after the returned item has been received and inspected by our team to confirm it meets the required conditions.

 

10. Intellectual Property

All content published on the La Beauté Naturelle website — including but not limited to logos, product images, text, graphics, and brand identity — is the exclusive intellectual property of La Beauté Naturelle and is protected under applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our prior written consent.

 

11. User Conduct

By using our website, you agree not to:

• Provide false or misleading information during the ordering process

• Engage in any fraudulent, abusive, or unlawful activity

• Attempt to gain unauthorized access to our systems or data

• Use our website in any way that may damage, disrupt, or impair its functionality

• Copy, scrape, or reproduce any content from our website without permission

We reserve the right to block or restrict access for any user who violates these terms.

 

12. Limitation of Liability

To the fullest extent permitted by law, La Beauté Naturelle shall not be held liable for:

• Any indirect, incidental, or consequential damages arising from the use of our products or website

• Delays or failures in delivery caused by third-party courier services

• Individual reactions to product ingredients — we strongly recommend reviewing ingredient lists and performing a patch test before use

• Any losses resulting from unauthorized access to your account or personal data

Our total liability in any circumstance shall not exceed the value of the order in question.

 

13. Product Use & Disclaimer

Our products are formulated for external use only and are intended for general hair care purposes. We recommend:

• Reading the full ingredient list before use

• Performing a patch test prior to first-time use, particularly for sensitive skin

• Consulting a dermatologist or healthcare professional if you have a known skin condition or allergy

La Beauté Naturelle is not responsible for any adverse reactions resulting from failure to follow usage instructions or disregard of ingredient warnings.

 

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you acknowledge and agree to the terms of our Privacy Policy.

 

15. Third-Party Links

Our website may contain links to third-party platforms, including social media pages or partner websites. These links are provided for your convenience only. La Beauté Naturelle has no control over the content or practices of third-party websites and accepts no responsibility for them.

 

16. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon being posted on this page with a revised date. Your continued use of our website following any changes constitutes your acceptance of the updated terms.

We encourage you to review this page periodically to stay informed.

 

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent Egyptian courts.

 

18. Contact Us

If you have any questions about these Terms and Conditions, please do not hesitate to get in touch with us.

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La Beauté Naturelle — Natural care, transparent practices, and a commitment to your trust. 🌿