Refund & Exchange Policy

At La Beauté Naturelle, your satisfaction is our priority. If a product didn't meet your expectations, we're here to make it right — with a clear and flexible returns and exchange policy designed to give you complete peace of mind.

 

1. Return & Exchange Window

You may request a return or exchange within 14 days of receiving your order, provided the product is:

• Unused and in its original condition

• Accompanied by all accessories and original packaging

 

2. Eligible Reasons for Return or Exchange

• You received a different product than what you ordered

• The product arrived damaged or with a manufacturing defect

• The product does not match its description on our website

 

3. Non-Eligible Cases

Returns and exchanges will not be accepted if:

• The original outer or inner packaging has been opened or tampered with

• The product has been used, assembled, or disassembled

• The product was custom-made or personalized

• More than 14 days have passed since delivery

 

4. How to Submit a Request — 3 Simple Steps

1. Contact us via WhatsApp (+) within 14 days of receiving your order

2. Send a clear photo of the product along with your reason for the return or exchange

3. Our team will review your request and guide you through the next steps

 

5. Who Covers Shipping Costs?

• We cover all shipping costs if the issue is on our end — damaged or incorrect items

• The customer covers shipping costs (both ways) in all other cases

 

6. Refund Processing

Refunds are processed within 3 to 7 business days after the case has been reviewed and approved. You may choose to receive your refund via:

• Bank transfer

• InstaPay

• Any electronic wallet of your choice

 

7. Need Help?

Our customer support team is always ready to assist you. 👉 Contact Us

 

La Beauté Naturelle — A shopping experience you can trust.